New launch! Jupiter 2.0 - The next generation of WordClock has arrived - advanced technology, brighter LEDS, future-ready.

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FAQ

  • Which models are available?

    Our product range includes various models:

    • BoxClock – compact table clock in a wooden housing with interchangeable front panels.
    • WordClock Jupiter – classic word clock for the wall with numerous design variants.
    • WordClock Jupiter 2.0 – our latest generation featuring Bluetooth, Wi-Fi, enhanced animations, and new app functions.

  • How do I set up my WordClock?

    Setup is done via the free build-yours app:

    • BoxClock: Connection via Wi-Fi.
    • WordClock Jupiter: Setup via Bluetooth or Wi-Fi.
    • WordClock Jupiter 2.0: Automatic Bluetooth connection after powering on, followed by optional Wi-Fi configuration.

    The app guides you step-by-step through the setup process: https://word-clock.com/app/

  • Do I need Wi-Fi?

    We recommend a Wi-Fi connection for the initial setup and software updates. The Jupiter 2.0 also works initially via Bluetooth. Once successfully set up, all models can display the time without a permanent internet connection.

  • Can I operate the clock without the app?

    Yes. The BoxClock and Jupiter can additionally be configured via the integrated web interface in your browser. For the Jupiter 2.0, we recommend using the build-yours app.

  • Do the clocks need permanent power?

    Yes. All models require a permanent USB power supply with 5 Volts and at least 500 mA. A suitable USB power adapter is included in the scope of delivery.

  • Can I hang the clock on the wall?

    • BoxClock: No, it is designed as a table clock to be placed on a surface.
    • WordClock Jupiter and Jupiter 2.0: Yes. Wall mounting is done using two screws or nails spaced 45 cm apart.

  • How do I clean my WordClock?

    Depending on the front panel material (PLA, stainless steel, concrete, brass, rust, or powder coating), different care instructions apply. Generally, the following rules apply:

    • Use a microfiber cloth
    • No abrasive cleaners
    • No aggressive cleaning agents
    • Avoid permanent moisture
    • Avoid direct sunlight

  • The clock does not connect to the Wi-Fi.

    Please check:

    • Wi-Fi password and Wi-Fi name
    • Restart the router
    • Briefly disconnect the clock from power
    • Ensure your smartphone is on the same Wi-Fi network
    • Bluetooth and location permissions are enabled

  • The clock displays incorrect words.

    Check the selected language or dialect in the app. The language of the physical front panel and the software settings must match.

  • The clock is too dark.

    Check the night mode and brightness settings. Install any available software updates if necessary.

  • How do I reset the clock?

    Via the app, you can clear the Wi-Fi settings, restore factory defaults, or reconnect the clock.

  • Where can I get help?

    Our Robo-Biber supports you 24/7 with setup and operation questions. Alternatively, you can reach our support team (in accordance with the warranty terms) via:

    • Email
    • Phone
    • WhatsApp

    We are happy to help you.

  • How do I set up my BoxClock?

    1. Connect the USB cable to the supplied power adapter and plug it into a socket.
    2. The BoxClock starts with red flashing LEDs (every third LED).
    3. Connect to the hotspot “BoxClock_XXXXXXX”.
    4. Open the WiFi manager in the browser and enter your Wi-Fi credentials.

  • Is there an app for control?

    Yes. Download the build-yours app from the App Store (iOS) or Google Play Store (Android). With it you can:

    • Adjust color, brightness and modes
    • Change the time
    • Activate night mode
    • Select party modes

  • How do I find the IP address of my BoxClock?

    Use apps such as “Fing”, “Network Analyzer” or “Network Utilities” to find the IP address assigned by your router. Enter it in the browser to open the clock’s web interface.

  • How can I replace the front design?

    1. Disconnect the power supply.
    2. Open the back, carefully pull out the cable.
    3. Remove the wooden body at a slight angle.
    4. Slide in the new front and let it snap into place.
    5. Reconnect power.

  • How do I clean my BoxClock properly?

    Depending on the material:

    • Stainless steel: Microfiber cloth, stainless steel polish if needed.
    • PET: Only water and mild detergent; do not rub dry.
    • Concrete: Gentle cleaners only; no scouring agents.
    • Powder-coated: Mild cleaner and a soft cloth.
    • Brass with verdigris: Mild soapy water, avoid aggressive cleaners.
    • Rust-look: Mild dish soap only, wipe dry.

  • What should I do if the Wi-Fi connection does not work?

    • Restart the BoxClock and the router.
    • Check the password and network name.
    • If necessary, reconnect to the “BoxClock_XXXXXXX” hotspot.

  • What should I do in case of technical problems?

    • See the “No success?” section in the manual.
    • Contact the Robo-Biber via the QR code in the manual.
    • Or email us directly at: service@build-yours.de
    • WhatsApp: +49 151 18551832

  • Can I return the BoxClock?

    Yes, within 30 days for online purchases. Important:

    • No damage or modification to the device.
    • All parts must be complete.

  • How long is the warranty period?

    24 months from delivery. Damage caused by improper use or not following the manual is excluded.

  • What sizes are the clocks available in?

    • The BoxClock measures 20×15 cm and is well suited as a table clock with an integrated stand.
    • The WordClock Jupiter measures 50×40 cm and has two pre-drilled holes for wall mounting.

  • How is the power supplied?

    Die Uhr muss ständig mittels USB-Kabel an das Stromnetz angeschlossen sein. Ein Batterie- oder Akkubetrieb ist leider nicht vorgesehen. Bei dem USB-Kabel handelt es sich um einen USB-A Stecker.

  • How is the time displayed?

    The time is displayed in 5-minute increments. A minute-accurate display is therefore not possible.

  • Which languages are the clocks available in?

    Our clocks are available in German and English. You cannot change the language in the app yourself; you need the corresponding front panel in the desired language.

Questions, requests, or suggestions? We’re happy to help!

We know from our own experience that ordering online can sometimes cause uncertainty—especially when steps in the ordering process aren’t clear or product information is missing. That’s why we want you to be 100% informed about our processes and products before you place an order. Our FAQs answer many common questions in advance.

If you’ve already received your product, you’ll find a quick-start guide under the respective product tab. Our YouTube tutorials also provide you with everything you need to know about your product. We hope you enjoy your new eye-catcher!

If you’re experiencing an issue with your product, feel free to contact us here so we can help you as quickly as possible.

If you’d like to learn more about us, our products, or our shipping process, simply email us at service@build-yours.de. Our customer support team will be happy to get back to you as soon as possible.