FAQ
Questions, requests, or suggestions? We’re happy to help!
We know from our own experience that ordering online can sometimes cause uncertainty—especially when steps in the ordering process aren’t clear or product information is missing. That’s why we want you to be 100% informed about our processes and products before you place an order. Our FAQs answer many common questions in advance.
If you’ve already received your product, you’ll find a quick-start guide under the respective product tab. Our YouTube tutorials also provide you with everything you need to know about your product. We hope you enjoy your new eye-catcher!
If you’re experiencing an issue with your product, feel free to contact us here so we can help you as quickly as possible.
If you’d like to learn more about us, our products, or our shipping process, simply email us at service@build-yours.de. Our customer support team will be happy to get back to you as soon as possible.
General Questions
What products do you offer for sale?
Various fully soldered and ready-to-use versions of the WordClock Jupiter, BoxClock, accessories, and gift vouchers.
If you’re interested in a DIY kit, feel free to order on our DIY website: build-yours.de.
Who are your products for?
Basically, for anyone who wants to turn their home, workplace, café—or any space at all—into something special with a true eye-catcher.
Not only tech and art enthusiasts will love our WordClock Jupiter or the BoxClock.
Thanks to the drawing mode, you can also let your creativity run wild anytime!
How long is the delivery time?
2–4 days within Germany.
For international shipments, delivery may take a bit longer.
What are the shipping costs?
Orders under €60: flat shipping rate of €5.99
Orders of €60 or more: free shipping within Germany.
Do I have a right to return ordered items?
Yes, within 30 days from the day you took possession of the goods. Please return the complete contents of the item.
You can find detailed instructions under Payment & Shipping Information.
The corresponding withdrawal form can be found [here].
What impact do you have on the environment?
We take our responsibility seriously and manufacture our products sustainably. We use plastic-free packaging and shipping materials. You can find more details under Sustainability.
Questions About the WordClock Jupiter
Which chip is used in the WordClock Jupiter?
ESP32 on a Wemos D1 Mini with pre-installed software.
Which front panel options are available for the WordClock Jupiter?
White printed PET
Gray printed PLA
Slate-look printed PLA
Themed printed PLAs:
Blue Ocean
Dark Forest
Beyond Space
Laser-cut stainless steel
Laser-cut Corten steel
Laser-cut steel with gold finish
Laser-cut stainless steel in black
Slate-look printed PLA in English
How is the time displayed on the WordClock Jupiter?
There are two display modes you can choose from using our app:
Time is shown in 5-minute intervals, rounding up or down accordingly.
The display updates exactly at 5 past, 10 past, etc., to the corresponding time.