Warranty conditions & Repairs

§ 1 Right of cancellation of the customer as a consumer

Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.

Right of cancellation

If you decide to return one of our products after purchasing it online, you can make use of your right of cancellation in accordance with § 312g BGB.

Proceed as follows:

Inform us (build-yours UG (haftungsbeschränkt), Güglingweg 15, 70439 Stuttgart, e-mail: service@build-yours.de) within 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. You exercise your right of cancellation by means of a clear declaration (e.g. by letter or email) of your decision to cancel this contract.

You are welcome to give us reasons for your decision, but this is up to you. You are welcome to use our cancellation form for this purpose, but there is no obligation to do so.

For reimbursement of the purchase price, we require delivery of the item within 30 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or have returned the complete scope Delivery of the item and no changes to the product itself are permitted. In the event of damage to the electronics or components caused by non-compliance with the instructions for use, the right of cancellation shall lapse.

Consequences of cancellation

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You must bear the direct costs of returning the goods.

§ 2 Cancellation form

If you wish to cancel the contract, please complete our cancellation form and send it together with a copy of the invoice and the complete goods to the following address:

build-yours UG (haftungsbeschränkt)
c/o Frithjof Maschke
Güglingweg 15
70439Stuttgart
Germany